Responsible Gambling at Colosseum Casino

At Colosseum Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment, never a source of financial or emotional harm. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Colosseum Casino operates under a strict responsible gambling policy in accordance with New Zealand's gambling regulations and international best practices. We actively promote responsible gambling by offering player protection tools, supporting problem gambling organisations, and training our support team to identify and assist players who may be experiencing difficulties.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money or time gambling than you intended?
Do you gamble to escape stress, anxiety, or personal problems?
Have you tried to cut back on gambling but found it difficult?
Do you lie to family or friends about how much you gamble?
Have you borrowed money or sold possessions to fund gambling?
Do you feel restless or irritable when you try to stop gambling?
Has gambling caused problems in your relationships or at work?

If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on this page or contact a professional support service.

Player Protection Tools

Colosseum Casino provides a range of tools to help you manage your gambling responsibly. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your current session. These notifications help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you need a longer break, you can self-exclude from Colosseum Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected] or use the live chat available 24/7.

Underage Gambling Prevention

Colosseum Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account and conduct a full investigation.

If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential support is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

Website: www.pgf.nz
Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

Website: www.gamblinghelpline.co.nz
Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for individuals experiencing distress related to gambling or other issues.

Website: www.lifeline.org.nz
Phone: 0800 543 354 (available 24 hours a day, 7 days a week)

Te Ara Whitiki – Māori Gambling Support

Culturally appropriate gambling support services are available for Māori communities through various regional providers. Contact the Gambling Helpline on 0800 654 655 to be connected with a Māori support service in your area.

Blocking Software

In addition to the tools available within your Colosseum Casino account, you can use third-party software to block access to gambling websites on your devices:

GAMSTOP – National self-exclusion scheme (UK-based but available for download)
BetFilter – Blocks gambling websites across all browsers
GamBlock – Comprehensive gambling blocking software

Tips for Gambling Responsibly

Only gamble with money you can afford to lose.
Set a budget before you start and stick to it.
Never chase your losses.
Take regular breaks and do not gamble for extended periods.
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
Balance gambling with other leisure activities.
Keep track of the time and money you spend gambling.
Never borrow money to gamble.

Contact Our Responsible Gambling Team

If you have any questions about responsible gambling, need help activating any of the tools described on this page, or wish to discuss your account, our dedicated support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Available directly on our website at any time

Last updated: June 2026